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@comcast cares
about Internet on 07/07/2008 - like it?

twittering recently about comcast coming to my place, only to find that the electrician had not done his job (so comcast dude could not do his either) and only to be without cable for another week…. someone from Comcast was listening.

The twitter user @comcastcares found my post, replied asking for more info via e-mail, and now my new service appointment was bumpped up from a week… to 2 days.

Twitter is where it’s at.

What I find funny is that Comcast should be spending time improving their existing customer care reporting system, instead of adding new fangled ones.

Lovingly written by Bill on 12/08/2008

comcast can suck my d!6|<
well i paid them more than enough to.

Lovingly written by wah on 25/08/2008

I’m amazed by these stories of improved customer service as a result of twittering. I wish everything were so easy.

Lovingly written by Molly on 11/09/2008